The list above includes countries for which Duo has done a reliability audit. To do so, we’ve built out infrastructure which guarantees telephony support in a variety of regions.Ĭustomers doing business in the countries below can leverage the following telephony methods: Country For example, "Authentication" is an end user requesting SMS passcodes or a phone call verification during Duo two-factor login.Īt Duo, we’re constantly expanding our international footprint. The log also includes each event's context, or the type of action that triggered the telephony usage. The Telephony Log page lists SMS and phone events with the associated phone number and telephony credit usage for that event. Click Telephony Log in the Reports submenu. Log in to the Duo Admin Panel and click Reports in the left sidebar. You can also access the Telephony Log from the Duo Admin Panel Dashboard: Click Billing then Payment Info in the Duo Admin Panel to add your card information.Ĭustomers who purchased Duo telephony credits through Cisco Commerce Workspace (CCW) must purchase additional credits in CCW, not from the Duo Admin Panel. Click the Purchase Credits button to finish.Ī valid credit card must be associated with your account to purchase backup telephony credits. The total cost of the credits is calculated and displayed. To purchase backup credits, enter the number of credits you wish to buy (minimum 1,000) in the "Credits to add" box. The Telephony Credits page shows your available allowance and backup telephony credits.įor a detailed view of the calls and SMS messages that have debited your account, click the Telephony Logs button in the upper right corner. Log in to the Duo Admin Panel and click Billing in the left sidebar, and then click Telephony Credits in the submenu. You can check your balances for both types of credits and purchase backup credits using the Telephony Credits page. You can configure the low-credit alert and set the maximum credits per user authentication in your account's Settings. Backup credits are used only when no allowance credits are available.ĭuo automatically notifies all account administrators when the credit balance falls below a pre-determined percentage of your total credits. Backup credits do not expire, and the unused balance carries forward. All customers on all Duo editions may purchase backup credits. Purchase backup credits at any time with a 1,000 credit minimum. Please note that Duo Free plan customers and educational institutions subscribing to any Duo plan do not receive allowance telephony credits.īackup credits are used if you run out of allowance credits during the year. Unused allowance credits do not roll over.įor additional information on telephony credits in Duo's paid plans, please contact us. For example, a customer subscribing to the "Up to 30 users" Duo Essentials plan will receive 3,000 Allowance Credits per year. Duo Premier, Duo Advantage, and Duo Essentials plan accounts with automatic billing receive 100 credits per user per year. All account holders - even those using free accounts - can purchase backup credits, but only paid accounts are issued allowance credits.Īllowance credits are refilled automatically every year for all paid accounts. There are two types of telephony credits: allowance credits and backup credits. Duo Free account holders can also purchase additional telephony credits. Paid accounts are issued credits yearly, and may purchase extra telephony credits as needed. Duo Push and Duo Mobile-generated passcodes - are app-based and have no telephony cost, but require a smartphone or other mobile device. They will still be able to authenticate using non-telephony methods: Duo Push, Duo Mobile passcodes, and hardware tokens. If you ever exhaust your telephony credit balance, your users will not be able to receive authentication phone calls or text messages. Duo debits your telephony credit balance for each authentication call or SMS message sent (as per the rate card). Overviewĭuo's telephony usage includes activation and authentication SMS messages and authentication phone calls for both end users and Duo administrators. Was this page helpful? Let us know how we can make it better.
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